# Getting Set Up for Digits Bill Pay & Invoicing (For Firms)

***

### Why Verification Matters

Verifying your client’s business:

* Helps meet regulatory KYB/KYC standards
* Prevents fraud and protects sensitive payment flows
* Ensures payments and invoicing work as expected—no surprises, no delays

🚫 Payments won’t process until verification is complete.

 ✅ You can still add bills or invoices in the meantime—nothing will be lost. As soon as your client is approved, all existing entries will process automatically.

***

### One-Time Setup Per Client

The good news? This is a **one-time setup per client**. Once approved:

* Their Bill Pay and Invoicing features activate
* Any scheduled bills or invoices begin processing immediately
* You don’t need to re-enter anything

***

{% hint style="warning" icon="credit-card" %}
**Re-Verification for Credit Card Support** 

Digits is working to expand payment support to include **credit cards,** **Apple Pay,** and **Google Pay.** To enable card payments, every business needs to sign a standard PCI DSS Self-Assessment Questionnaire (SAQ).

* **New customers** will complete the PCI SAQ automatically as part of their initial business verification — no extra steps needed.
* **Customers who have already completed verification** will see a yellow banner at the top of their Bill Pay or Invoicing page prompting them to sign the PCI SAQ.

<img src="/files/txWhQQ61CGGOcpJk2gMf" alt="" data-size="original">

Clicking **Verify My Business** will take them to the verification portal. Since they've already been verified, most sections will show as **Verified** — the only new step is signing the **PCI DSS questionnaire**.

<img src="/files/Mf35K0l9e35qcoijFa9d" alt="" data-size="original">\
The questionnaire looks extensive, but all that's required is signing the form at the bottom. No additional documents or information are needed.

<img src="/files/tWq9rOGXgX3yxYVKQwTC" alt="" data-size="original">
{% endhint %}

{% hint style="info" %}
**Before you begin (recommended)**

Digits will send you to our secure third-party verification partner to complete KYB/KYC. The flow is much smoother if you have these ready first:

* **Business info:** legal business name, EIN, state of registration
* **Owner/signatory info:** SSN, physical business address (PO Box cannot be used)
* **Documents:** your tax/EIN documentation and any business formation/registration documents you have. See: [Document Requirements for Verification](/firms-bills-and-invoices/verification-documents.md)
* **ID & device access:** government-issued ID + a camera for the selfie/facial scan

**Tip:** Plan for about **10–15 minutes** and try to complete the flow in one sitting.
{% endhint %}

***

## <mark style="color:red;">**Part 1**</mark>

{% stepper %}
{% step %}

### Start the Verification Process

1. From your **Home Dashboard** (operator) or your client’s dashboard (firm), go to **Bill Pay** or **Invoicing** using the left navigation menu.
2. If verification is required (first-time or re-verification), you’ll see a **yellow banner** at the top of the page.
3. Click **Verify My Business** to begin.

<div align="left"><figure><img src="/files/8xHPyD8SIKIGhorFklYT" alt=""><figcaption></figcaption></figure></div>

4. Next, you’ll see a **Business Verification** screen with a short checklist (what you’ll need, how long it takes, and what to expect).
5. Review the checklist, then click  **Begin Verification** when you're ready.

<div align="left"><figure><img src="/files/StCb9eb9jr4PZ9gnXeOi" alt="" width="295"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Choose Your Company Type

On the **Business Verification** screen, you’ll first select how the business is registered. This choice controls which fields you’ll see next.

![](/files/Bv3LkKfjOEQ7Fxw8L17r)

<details>

<summary>Which business type do I choose? </summary>

<table><thead><tr><th width="219.23046875">If your business is…</th><th width="180.0418701171875">Choose</th><th>Quick rule of thumb</th></tr></thead><tbody><tr><td>A freelancer/individual business <strong>not registered</strong> with a state</td><td><strong>Sole Proprietor</strong> </td><td>Usually uses your <strong>SSN</strong> (may not have an EIN)</td></tr><tr><td>All <strong>LLCs</strong> (including single-member and pass through</td><td><strong>Organization</strong></td><td>Registered with a <strong>state</strong> (often has an <strong>EIN</strong>)</td></tr><tr><td>A <strong>Corporation</strong> (C-Corp or S-Corp)</td><td><strong>Organization</strong></td><td>Registered with a <strong>state</strong> and has an <strong>EIN</strong></td></tr><tr><td>An <strong>LLP/LP</strong> or other registered entity</td><td><strong>Organization</strong></td><td>Registered with a <strong>state</strong></td></tr></tbody></table>

</details>
{% endstep %}

{% step %}

### Enter Your Business Details

This information is collected in Digits before you move to our verification partner.

{% hint style="warning" %}
The business details section must be completed by a company owner and signatory.
{% endhint %}

#### :arrow\_right:  If you chose Sole Proprietorship

This section is labeled **Your personal information**. You’ll enter **your**:

* First and last name
* Social Security number (SSN)
* Date of birth
* Registered physical business address (PO Box cannot be used)

#### :arrow\_right:  If you chose Organization

This section is labeled **Owner’s personal information**. You’ll enter the **owner’s**:

* First and last name
* Social Security number (SSN)
* Date of birth
* Registered physical business address (PO Box cannot be used)

#### :arrow\_right:  Business Information (Same for Both)

For **either company type**, you’ll enter:

* Legal name of the business
* Industry code
* Annual revenue
* Company website (optional)
* Registered physical business address (PO Box cannot be used)

<details>

<summary>FAQ: Industry Code</summary>

#### What is the industry code?

The industry code is a required classification that helps our payments partner understand **what the business does**. It’s used for compliance and risk checks—it does **not** affect your accounting or reporting in Digits.

***

#### How do I know which industry code to choose?

Most businesses won’t see an exact match. That’s expected.

* Start typing a keyword related to what the business does.
* Select the **closest reasonable option**.

You don’t need to know an official code—just pick the best fit.

***

#### What if none of the options feel quite right?

Choose the option that’s **closest**, even if it’s not perfect. For example:

* Software companies often select something like *Computer Software Stores* or *Digital Goods*
* Holding companies or passive LLCs can choose a general or professional category

***

#### Will choosing the “wrong” industry code delay verification?

In most cases, **no**.

Verification usually only flags industry codes if the selection falls into a **restricted or regulated category**. Choosing a close match is fine and won’t cause issues for typical businesses.

***

#### Can I change the industry code later?

If verification requests a change, the section will switch to **Add** and prompt you to update it. Otherwise, you usually won’t need to revisit it.

***

{% hint style="info" %}
**Tip:** Don’t overthink this field. Pick the closest match and move on—most verifications succeed without issue.
{% endhint %}

</details>

When you’re done, click **Start Verification**.

{% hint style="info" %}
After you click **Start Verification**, you’ll move into our verification partner’s flow to finish the process (**Part 2**).
{% endhint %}
{% endstep %}
{% endstepper %}

***

## <mark style="color:red;">**Part 2**</mark>

After you click **Start Verification** at the end of Part 1, you’ll move into our verification partner’s portal to finish the process. This is where **identity checks**, **document review**, and **final approvals** happen.

The portal is organized into sections. Each section is reviewed independently and may move through different statuses.

You can safely return to Digits at any time.

***

{% hint style="info" %}
Once each section is complete, you’ll see a checkmark and "Verified" to confirm it was submitted correctly.

* **In review** — Information was submitted and is being checked.
* **Verified** — This section is complete.
* **Add / Needs attention** — More information or documents are required.

![](/files/kBi96Va71CcFBe1jIIJF)

**Important:** It’s normal for a section to show **Verified** and later switch back to **Add** if additional information is needed. If that happens, open the section and follow the on-screen request.
{% endhint %}

{% stepper %}
{% step %}

### Business Details

The **Business details** section consists of five parts: **Basic details**, **Company structure**,  **Additional details**, **Tax Document**, and **Summary**.

#### 1. Basic details

<details>

<summary>FAQ: Proof of Signatory</summary>

For proof of signatory, the document must contain the following information:<br>

1. The name of the person acting as the authorized signatory
2. The name of the company the authorized signatory represents
3. A date of issuance not older than 12 months, OR the document has been signed and dated by a legal representative within the past 12 months

Acceptable documents include:<br>

* Articles of Organization or Incorporation
* Operating Agreement
* Corporate Resolution
* Secretary's Certificate
* Certificate of Good Standing (if it includes signatory information)

Please note that this can also be an internal company document if your state registry cannot provide documentation that meets the above requirements.

</details>

| ![](/files/LTuHNDfHg7lwlEGllG7H) | <p></p><ul><li><strong>Country/region of establishment</strong>: Where your business was legally formed (usually shown on your formation or registration documents).</li><li><strong>Business legal name</strong>: The name on your Articles of Incorporation, LLC Agreement, or state registration.</li><li><strong>Employer Identification Number (EIN)</strong>: Your federal tax ID (commonly found in your IRS confirmation letter, such as Form SS-4 or CP 575).</li><li><strong>State where your business is registered</strong>: The state listed on your formation documents or business registration certificate.</li><li><strong>State registration number (optional)</strong>: Often found on your state’s business registry website or on a certificate of good standing.</li></ul> |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |

#### 2. Company Structure

| ![](/files/HNE0j5sw3tojuszPe6m1) | Select your business type from the available options (for example: **private company**, **public company**, **incorporated partnership**, **non-profit/charitable organization**, **governmental organization**, or **incorporated association**). |
| -------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

#### 3. Additional business details

| ![](/files/H3rbQEXLWXiCePKzNuu8) | <p></p><ul><li><strong>DBA name (if applicable)</strong>: The trade name your business uses publicly (often shown on a DBA registration or local business license).</li><li><strong>Registered physical business address</strong>: The official address used for government and other legal purposes. (PO Box cannot be used)</li><li><strong>Principal place of business</strong>: The main office or physical location where the business is managed.</li></ul> |
| -------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

#### 4. Tax document

| ![](/files/pwU2JDoe63QkKgYovYhm) | Upload an allowed tax document based on your business type. |
| -------------------------------- | ----------------------------------------------------------- |

#### 5. Summary

| ![](/files/NaSPo7InHjekq2Dh8Ws4) | Review the details and submit the **Business details** section. |
| -------------------------------- | --------------------------------------------------------------- |
| {% endstep %}                    |                                                                 |

{% step %}

### Decision Makers

Next, add the people associated with the business.

You must include:

* **At least one controlling person**
* **All owners**
* **At least one signatory**

<div align="left"><figure><img src="/files/xj66K3KW7EmFPtZli9L3" alt=""><figcaption></figcaption></figure></div>

Each required person may be asked to complete identity verification, including uploading an ID, providing proof of residency, and completing a facial scan.

<details>

<summary>Basic Details</summary>

Fill out beneficial owner details:

* First/Last Name
* Job Title
* Email address
* Phone Number

<div align="left"><figure><img src="/files/8Pg243jFcUlqNHGAlMmF" alt=""><figcaption></figcaption></figure></div>

</details>

<details>

<summary>Uploading a government-issued ID</summary>

The guided experience will prompt the decision-maker to upload a **government-issued ID** to verify their identity.

<div align="left"><figure><img src="/files/7YDsznLhdDvLQikzDcRU" alt=""><figcaption></figcaption></figure></div>

1. Select the document type you want to upload, such as:

* **Driver’s license**
* **National identity card**
* **Passport**

<div align="left"><figure><img src="/files/T5WyVX2XaZXwv8o7o0fl" alt=""><figcaption></figcaption></figure></div>

2. Upload a photo (or scan) of the document.

*Example for driver's license:*&#x20;

<div align="left"><figure><img src="/files/Axq3qYQTFs25U43v9JOS" alt=""><figcaption></figcaption></figure></div>

3. Click **Continue.**
4. Next, you’ll be asked to enter the decision-maker’s personal details **exactly as they appear on the document**.

* Country/Region
* Address
* DOB
* SSN

<div align="left"><figure><img src="/files/axM1LgKUw0uDfjtmdDgt" alt="" width="309"><figcaption></figcaption></figure></div>

{% hint style="info" %}
**Tip:** Use the full legal name (including middle name or suffix, if shown) to avoid verification errors.
{% endhint %}

</details>

<details>

<summary>Uploading proof of residency</summary>

The guided experience will ask the decision-maker to upload a document that confirms their **current residential address**.

**Choose a document type**

Select the type of document you’re uploading (for example, a **bank statement**).

Commonly accepted documents include:

* Bank or credit card statement
* Utility bill
* Lease or mortgage statement
* Government-issued letter

**Requirements**

To be accepted, the document must:

* Be **addressed to the decision-maker**
* Show a **current residential address**
* Be **dated within the last 3 months**
* Be **fully visible** (not cut off)
* Be **clear and readable** (not blurry)
* **Not be expired or damaged**

**Upload the document**

* Upload a clear photo or PDF of the full document
* Supported file types: **JPG, JPEG, PNG, PDF**
* Max file size: **4 MB** (1 page)

You can optionally add a short description if helpful.

<div align="left"><figure><img src="/files/f70AvrqoQ63NYOgS2616" alt=""><figcaption></figcaption></figure></div>

When you’re done, click **Continue**.

</details>

<details>

<summary>Completing a facial scan/selfie</summary>

<div align="left"><figure><img src="/files/sRtZZ5fbFRFBL8cZPDD1" alt=""><figcaption></figcaption></figure></div>

To enhance our platform’s safety and to help prevent those individuals attempting impersonation fraud, we require all users to verify themselves through the evaluation of a live selfie photo that’s matched against their photo ID.

1. When prompted, click **Start recording**.
2. Position your face fully within the frame.
3. Slowly turn your head to both sides, following the on-screen instructions.
4. The recording will end automatically once the scan is complete.

This step helps confirm you’re a real person and matches your ID to your identity.

{% hint style="success" %}
**Tips for success**

**For the biometric scan to work correctly, please ensure the following:**

* The live selfie photo is a firsthand capture: it should be a direct photo of the person, not taken by another party.
* The live selfie photo should be taken at a similar angle to the face in the supplied photo ID.
* The distance between the person’s face and the camera must be appropriate to capture both shoulders and the full face, and to see sufficient facial features and detail.
* The live selfie photo must be in focus and cannot be blurry.
* There can be no alteration, or appearance of alteration, of the live selfie photo of any kind.
* The live selfie photo and the space where the photo is taken must be well-lit. Facial features must not be obscured by shadows.
* **Objects cannot block facial features:** There should be no objects in the photo that hide any facial features. This includes (but is not limited to) the following:
  * Sunglasses
  * Headwear
  * On-ear or over-ear headphones and headsets
  * Other accessories
  * Clothing
  * Fingers blocking the camera
* **Exceptions:**
  * Eyeglasses with no tints
  * Religious clothing, headwear or accessories can be present in the selfie, only if they are also present on the identity document.
  * Medical equipment that cannot be reasonably removed can be present in the selfie.

**If the scan doesn’t work the first time, you’ll be prompted to try again.**
{% endhint %}

</details>
{% endstep %}

{% step %}

### Customer Support

Add a phone number and email that customers can use to contact the business.&#x20;

<div align="left"><figure><img src="/files/A5vD2FhFORZI8Z3PPiJD" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Funding Sources

Confirm your funding source details. In many cases, this section is **auto-verified**.

If your funding sources were already confirmed based on your previous inputs, you’ll see a **Verified** status and won’t need to do anything else.
{% endstep %}

{% step %}

### Service agreement

What you'll do:

A listed **signatory** must review and sign the service agreement.

Once signed, this section will show **Signed** and move into review.

<div align="left"><figure><img src="/files/lpYRyS8CxY9tUuWmw19Z" alt="" width="325"><figcaption></figcaption></figure></div>

| ![](/files/lpYRyS8CxY9tUuWmw19Z) | <h4>What you’ll do</h4><ol><li>Review the <strong>Payment Processing Terms</strong> and <strong>Business Account Terms</strong>.</li><li>Use the section headers to expand and review specific topics, or download the agreement as a PDF if you prefer.</li><li><p>Select the correct <strong>signer</strong> from the dropdown.</p><ul><li>The signer must be a listed <strong>signatory</strong> for the business.</li></ul></li><li>Check the confirmation box to agree to the terms.</li><li>Click <strong>Sign</strong> to complete the step.</li></ol><p>This is a <strong>digital signature</strong>—no printing or uploading is required.</p> |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| {% endstep %}                    |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |

{% step %}

### Final check

Before you leave the portal, confirm all required sections show **Verified**.

* If a section shows **In review**, it’s still processing—you can come back later.
* If a section shows **Add / Needs attention**, open it and submit what’s requested. You’ll also receive an email if anything needs attention.

<div align="left"><figure><img src="/files/YgoRnJsme4rm6hW8JkLO" alt=""><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

***

### Frequently Asked Questions

<details>

<summary>Do I need to complete a verification for each client?</summary>

Yes. Each client must be verified before they can use bill pay or invoicing.&#x20;

</details>

<details>

<summary>Can I do this on my client's behalf?</summary>

You can start the process for a client, but identity verification steps (like uploading ID and completing a facial scan) must be completed by the owner/signatory whose identity is being verified.

</details>

<details>

<summary>What happens to bills or invoices I entered before verification?</summary>

Nothing is lost. You can continue creating bills and invoices, but **payments won’t process** until verification is complete. Once approved, existing items will begin processing automatically.

</details>

<details>

<summary>How long does verification take?</summary>

It varies. Some checks are instant, while others take longer. You’ll receive an email if anything needs attention or when verification is approved.

</details>

<details>

<summary>Why did a section change from “Verified” to “Add”?</summary>

This can happen if additional information is needed after review. Open the section and follow the on-screen request to provide what’s missing.

</details>

<details>

<summary>I completed everything—why don’t I see a “Done” confirmation?</summary>

The portal doesn’t always show a final “done” screen. If required sections show **Verified** (and the service agreement shows **Signed**), you’re all set. You can return to Digits and watch for email updates.

</details>

<details>

<summary>I received an email saying “needs attention,” but I can’t find where to fix it</summary>

Use the link in the email to return to the portal. If you still can’t access the right step, contact support and share a screenshot of the email/request.

</details>

<details>

<summary>What is the industry code, and how do I choose it?</summary>

It’s a required classification for verification. Most businesses won’t see a perfect match—choose the closest option. This usually won’t delay verification unless the category is restricted.

</details>

<details>

<summary>What documents will I need?</summary>

See [Document Requirements for Verification](/firms-bills-and-invoices/verification-documents.md)

</details>

***

{% columns %}
{% column width="66.66666666666666%" valign="middle" %}
Got a question or feedback? Our team is all ears—come say hello!
{% endcolumn %}

{% column width="33.33333333333334%" valign="middle" %}

<p align="center"><a href="https://portal.usepylon.com/digits/forms/get-in-touch-with-digits-support" class="button primary" data-icon="envelope-open-text">Contact Digits Support</a></p>
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***


---

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