⚠️Getting Set Up for Digits Bill Pay & Invoicing (For Firms)
To protect your clients and ensure secure, compliant use of Digits Pay, we require business verification before enabling Bill Pay or Invoicing on any client account.
Why Verification Matters
Verifying your client’s business:
Helps meet regulatory KYB/KYC standards
Prevents fraud and protects sensitive payment flows
Ensures payments and invoicing work as expected—no surprises, no delays
🚫 Payments won’t process until verification is complete.
✅ You can still add bills or invoices in the meantime—nothing will be lost. As soon as your client is approved, all existing entries will process automatically.
One-Time Setup Per Client
The good news? This is a one-time setup per client. Once approved:
Their Bill Pay and Invoicing features activate
Any scheduled bills or invoices begin processing immediately
You don’t need to re-enter anything
Warning: Customers previously verified with our previous provider must complete this process by 2/28/2026 to avoid disruptions.
Before you begin (recommended)
Digits will send you to our secure third-party verification partner to complete KYB/KYC. The flow is much smoother if you have these ready first:
Business info: legal business name, EIN, state of registration
Owner/signatory info: SSN, physical business address (PO Box cannot be used)
Documents: your tax/EIN documentation and any business formation/registration documents you have. See: Document Requirements for Verification
ID & device access: government-issued ID + a camera for the selfie/facial scan
Tip: Plan for about 10–15 minutes and try to complete the flow in one sitting.
Part 1
Start the Verification Process
From your Home Dashboard (operator) or your client’s dashboard (firm), go to Bill Pay or Invoicing using the left navigation menu.
If verification is required (first-time or re-verification), you’ll see a yellow banner at the top of the page.
Click Verify My Business to begin.
Next, you’ll see a Business Verification screen with a short checklist (what you’ll need, how long it takes, and what to expect).
Review the checklist, then click Begin Verification when you're ready.
Choose Your Company Type
On the Business Verification screen, you’ll first select how the business is registered. This choice controls which fields you’ll see next.
Which business type do I choose?
A freelancer/individual business not registered with a state
Sole Proprietor or Single-Member LLC
Usually uses your SSN (may not have an EIN)
A Single-Member or Pass-Through LLC
Sole Proprietor or Single-Member LLC
Registered with a state (often has an EIN))
An LLC (excluding single-member or pass-through)
Organization
Registered with a state (often has an EIN)
A Corporation (C-Corp or S-Corp)
Organization
Registered with a state and has an EIN
An LLP/LP or other registered entity
Organization
Registered with a state
Enter Your Business Details
This information is collected in Digits before you move to our verification partner.
The business details section must be completed by a company owner and signatory.
➡️ If you chose Sole Proprietorship
This section is labeled Your personal information. You’ll enter your:
First and last name
Social Security number (SSN)
Date of birth
Registered physical business address (PO Box cannot be used)
➡️ If you chose Organization
This section is labeled Owner’s personal information. You’ll enter the owner’s:
First and last name
Social Security number (SSN)
Date of birth
Registered physical business address (PO Box cannot be used)
➡️ Business Information (Same for Both)
For either company type, you’ll enter:
Legal name of the business
Industry code
Annual revenue
Company website (optional)
Registered physical business address (PO Box cannot be used)
FAQ: Industry Code
What is the industry code?
The industry code is a required classification that helps our payments partner understand what the business does. It’s used for compliance and risk checks—it does not affect your accounting or reporting in Digits.
How do I know which industry code to choose?
Most businesses won’t see an exact match. That’s expected.
Start typing a keyword related to what the business does.
Select the closest reasonable option.
You don’t need to know an official code—just pick the best fit.
What if none of the options feel quite right?
Choose the option that’s closest, even if it’s not perfect. For example:
Software companies often select something like Computer Software Stores or Digital Goods
Holding companies or passive LLCs can choose a general or professional category
Will choosing the “wrong” industry code delay verification?
In most cases, no.
Verification usually only flags industry codes if the selection falls into a restricted or regulated category. Choosing a close match is fine and won’t cause issues for typical businesses.
Can I change the industry code later?
If verification requests a change, the section will switch to Add and prompt you to update it. Otherwise, you usually won’t need to revisit it.
Tip: Don’t overthink this field. Pick the closest match and move on—most verifications succeed without issue.
When you’re done, click Start Verification.
After you click Start Verification, you’ll move into our verification partner’s flow to finish the process (Part 2).
Part 2
After you click Start Verification at the end of Part 1, you’ll move into our verification partner’s portal to finish the process. This is where identity checks, document review, and final approvals happen.
The portal is organized into sections. Each section is reviewed independently and may move through different statuses.
You can safely return to Digits at any time.
Once each section is complete, you’ll see a checkmark and "Verified" to confirm it was submitted correctly.
In review — Information was submitted and is being checked.
Verified — This section is complete.
Add / Needs attention — More information or documents are required.
Important: It’s normal for a section to show Verified and later switch back to Add if additional information is needed. If that happens, open the section and follow the on-screen request.
Business Details
The Business details section consists of five parts: Basic details, Company structure, Additional details, Tax Document, and Summary.
1. Basic details
FAQ: Proof of Signatory
For proof of signatory, the document must contain the following information:
The name of the person acting as the authorized signatory
The name of the company the authorized signatory represents
A date of issuance not older than 12 months, OR the document has been signed and dated by a legal representative within the past 12 months
Acceptable documents include:
Articles of Organization or Incorporation
Operating Agreement
Corporate Resolution
Secretary's Certificate
Certificate of Good Standing (if it includes signatory information)
Please note that this can also be an internal company document if your state registry cannot provide documentation that meets the above requirements.
Country/region of establishment: Where your business was legally formed (usually shown on your formation or registration documents).
Business legal name: The name on your Articles of Incorporation, LLC Agreement, or state registration.
Employer Identification Number (EIN): Your federal tax ID (commonly found in your IRS confirmation letter, such as Form SS-4 or CP 575).
State where your business is registered: The state listed on your formation documents or business registration certificate.
State registration number (optional): Often found on your state’s business registry website or on a certificate of good standing.
2. Company Structure
Select your business type from the available options (for example: private company, public company, incorporated partnership, non-profit/charitable organization, governmental organization, or incorporated association).
3. Additional business details
DBA name (if applicable): The trade name your business uses publicly (often shown on a DBA registration or local business license).
Registered physical business address: The official address used for government and other legal purposes. (PO Box cannot be used)
Principal place of business: The main office or physical location where the business is managed.
4. Tax document
Upload an allowed tax document based on your business type.
5. Summary
Review the details and submit the Business details section.
Decision Makers
Next, add the people associated with the business.
You must include:
At least one controlling person
All owners
At least one signatory
Each required person may be asked to complete identity verification, including uploading an ID, providing proof of residency, and completing a facial scan.
Uploading a government-issued ID
The guided experience will prompt the decision-maker to upload a government-issued ID to verify their identity.
Select the document type you want to upload, such as:
Driver’s license
National identity card
Passport
Upload a photo (or scan) of the document.
Example for driver's license:
Click Continue.
Next, you’ll be asked to enter the decision-maker’s personal details exactly as they appear on the document.
Country/Region
Address
DOB
SSN
Tip: Use the full legal name (including middle name or suffix, if shown) to avoid verification errors.
Uploading proof of residency
The guided experience will ask the decision-maker to upload a document that confirms their current residential address.
Choose a document type
Select the type of document you’re uploading (for example, a bank statement).
Commonly accepted documents include:
Bank or credit card statement
Utility bill
Lease or mortgage statement
Government-issued letter
Requirements
To be accepted, the document must:
Be addressed to the decision-maker
Show a current residential address
Be dated within the last 3 months
Be fully visible (not cut off)
Be clear and readable (not blurry)
Not be expired or damaged
Upload the document
Upload a clear photo or PDF of the full document
Supported file types: JPG, JPEG, PNG, PDF
Max file size: 4 MB (1 page)
You can optionally add a short description if helpful.
When you’re done, click Continue.
Completing a facial scan/selfie
To enhance our platform’s safety and to help prevent those individuals attempting impersonation fraud, we require all users to verify themselves through the evaluation of a live selfie photo that’s matched against their photo ID.
When prompted, click Start recording.
Position your face fully within the frame.
Slowly turn your head to both sides, following the on-screen instructions.
The recording will end automatically once the scan is complete.
This step helps confirm you’re a real person and matches your ID to your identity.
Tips for success
For the biometric scan to work correctly, please ensure the following:
The live selfie photo is a firsthand capture: it should be a direct photo of the person, not taken by another party.
The live selfie photo should be taken at a similar angle to the face in the supplied photo ID.
The distance between the person’s face and the camera must be appropriate to capture both shoulders and the full face, and to see sufficient facial features and detail.
The live selfie photo must be in focus and cannot be blurry.
There can be no alteration, or appearance of alteration, of the live selfie photo of any kind.
The live selfie photo and the space where the photo is taken must be well-lit. Facial features must not be obscured by shadows.
Objects cannot block facial features: There should be no objects in the photo that hide any facial features. This includes (but is not limited to) the following:
Sunglasses
Headwear
On-ear or over-ear headphones and headsets
Other accessories
Clothing
Fingers blocking the camera
Exceptions:
Eyeglasses with no tints
Religious clothing, headwear or accessories can be present in the selfie, only if they are also present on the identity document.
Medical equipment that cannot be reasonably removed can be present in the selfie.
If the scan doesn’t work the first time, you’ll be prompted to try again.
Service agreement
What you'll do:
A listed signatory must review and sign the service agreement.
Once signed, this section will show Signed and move into review.
What you’ll do
Review the Payment Processing Terms and Business Account Terms.
Use the section headers to expand and review specific topics, or download the agreement as a PDF if you prefer.
Select the correct signer from the dropdown.
The signer must be a listed signatory for the business.
Check the confirmation box to agree to the terms.
Click Sign to complete the step.
This is a digital signature—no printing or uploading is required.
Frequently Asked Questions
Do I need to complete a verification for each client?
Yes. Each client must be verified before they can use bill pay or invoicing.
Can I do this on my client's behalf?
You can start the process for a client, but identity verification steps (like uploading ID and completing a facial scan) must be completed by the owner/signatory whose identity is being verified.
What happens to bills or invoices I entered before verification?
Nothing is lost. You can continue creating bills and invoices, but payments won’t process until verification is complete. Once approved, existing items will begin processing automatically.
How long does verification take?
It varies. Some checks are instant, while others take longer. You’ll receive an email if anything needs attention or when verification is approved.
Why did a section change from “Verified” to “Add”?
This can happen if additional information is needed after review. Open the section and follow the on-screen request to provide what’s missing.
I completed everything—why don’t I see a “Done” confirmation?
The portal doesn’t always show a final “done” screen. If required sections show Verified (and the service agreement shows Signed), you’re all set. You can return to Digits and watch for email updates.
I received an email saying “needs attention,” but I can’t find where to fix it
Use the link in the email to return to the portal. If you still can’t access the right step, contact support and share a screenshot of the email/request.
What is the industry code, and how do I choose it?
It’s a required classification for verification. Most businesses won’t see a perfect match—choose the closest option. This usually won’t delay verification unless the category is restricted.
Got a question or feedback? Our team is all ears—come say hello!