For the complete documentation index, see llms.txt. This page is also available as Markdown.

Managing Bills for Your Client

Digits makes it easy to manage bill pay on behalf of your client. While you can't approve or pay bills directly, you can upload, prep, & assign them, keeping your client’s AP process running smoothly.

First-Time Setup Note


1

Upload and Prep a Bill

From your client's dashboard, click Bills & Invoices → Bills in the left navigation.

The Bills dashboard displays bills in a Kanban-style layout:

  • In Review – Drafts that need additional information, approval, or scheduling.

  • Pending Approval – Sent to your client for approval.

  • Awaiting Payment – Approved by your client and ready for payment.

  • Scheduled & Paid – Payment has been scheduled or completed.

To create a bill, choose one of the following:

  • Click Upload Bill or drag an invoice file into Digits to create a bill with the vendor, amount, dates, and line items pre-filled.

  • Click Create Bill to start a blank bill and enter the vendor, amount, bill and due dates, and line items manually.

Tip: ✨Digits scans the file and pre-fills details. The bill appears in In Review.

2

Review and Complete Details

  1. Click the bill to confirm or update the details (date, amount, vendor, memo).

  2. If it’s a new vendor, complete the profile by following the prompts to:

    • Review detected vendor info

    • Choose a preferred payment method (ACH, Check, Digits Pay)

3

Send for Approval

  1. Click the bill to confirm or update

  2. Select an Approver (required for sending to Checklist)

  3. Click Send for Approval

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Note: When you select an Approver, Digits uses it as the default for all future bills. You can update the approver on each new bill or change the default anytime in Settings → Bills.

4

Client Approves & Releases Payment

  1. Your client receives the bill in their Checklist with all the details you prepared.

  2. The client can review, edit, or approve the bill.

  3. Digits moves the bill to Awaiting Payment, then to Scheduled or Paid once the client completes payment.


Frequently Asked Questions

How does my client get notified about a bill?

Once you click Send for Approval, the bill appears in your client’s Checklist under Bills & Invoices. They’ll receive a notification prompting them to review and approve.

What if my client pays the bill outside Digits?

You can update the status by opening the bill, clicking the menu in the top right, and selecting Mark as Paid.

What if a bill is flagged as a duplicate?

Digits compares the vendor name + invoice number. Review the draft and remove duplicates if needed.

Payments Pricing FAQ

See: Digits Pay Pricing

Can I delete or cancel a bill payment?

Once a bill payment has been submitted, it can't be deleted or canceled in Digits because the funds are already in flight. If you need to stop a payment, contact Digits Support at help@digits.com, and we'll help resolve it.

How long does it take for a bill payment to be delivered?

Processing times depend on the payment method you choose:

  • ACH — 2–4 business days

  • Check (printed & mailed via USPS) — 7–10 business days

  • Digits Pay (email vendor to collect funds via Digits) — 3–5 business days

Does a bill get booked to one category or split by line item?

Bills in Digits support multiple line items, and each line item can be assigned its own category. If a line item doesn't have a category assigned, it falls back to the bill-level category. This means your bookkeeping stays accurate at the line-item level, even if the bill covers multiple expense types.

To split a bill across categories, click Split Line Items when viewing the bill and assign a category to each line.

How do I reassign a bill to a different vendor?

If the bill was linked to the wrong vendor or created a duplicate:

  1. Open the bill.

  2. In the Pay To section, click Edit (pencil icon).

  3. Search for and select the correct vendor.

  4. Click Save.

The bill and its associated transaction will be reassigned to the selected vendor.

Note: You can reassign the vendor any time before the bill is approved (New, Scheduled, Pending Approval, or Rejected). Once approved or paid, the vendor is locked.

Can I upload multiple bills at once?

Yes. You can upload up to 10 bills at a time by selecting multiple files or dragging and dropping them into the Bills dashboard.

Why was my ACH payment blocked?

Some banks use ACH debit blocks to prevent unauthorized withdrawals. If your bank has one enabled, it may reject ACH payments from Digits even if you've authorized the payment.

To allow ACH payments, contact your bank and ask them to whitelist the following ACH Company IDs (Originator IDs):

Originator ID

2638633811

9263863381

8263863381

4263863381

3263863381

2263863380

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Tip: Ask your bank to whitelist all six IDs to prevent future ACH payments from being blocked.

After your bank confirms the IDs are authorized, retry the payment. If it's still blocked, contact help@digits.com.


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