> For the complete documentation index, see [llms.txt](https://help.digits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.digits.com/firms-bills-and-invoices/invoice-status.md).

# Viewing Invoice Status & Payment Progress

***

### Invoice Statuses

<table data-search="false"><thead><tr><th width="205.85791015625">Status</th><th>What it mean</th></tr></thead><tbody><tr><td><strong>Draft</strong></td><td>Created but not yet sent. Fully editable.</td></tr><tr><td><strong>Sent</strong></td><td>Delivered to the customer with a payment link.</td></tr><tr><td><strong>Manual Send</strong></td><td>Shared outside Digits (e.g., a PDF), not sent through Digits. Shows as <em>Manually Sent</em> in the detail view.</td></tr><tr><td><strong>Overdue</strong></td><td>A <strong>Sent</strong> invoice that's past its due date. This is derived from the due date, not a separate saved status — so it returns to Sent or Paid as the invoice is paid or the date changes.</td></tr><tr><td><strong>Verification Required</strong></td><td>The invoice can't collect payment until the business completes verification.</td></tr><tr><td><strong>Processing</strong></td><td>The customer submitted a payment and it's being processed. <em>(In the invoice's detail view, a processing payment may already appear as Paid.)</em></td></tr><tr><td><strong>Paid</strong></td><td>Payment was collected through Digits.</td></tr><tr><td><strong>Marked as Paid</strong></td><td>You recorded payment manually (offline). <em>The customer sees this as <strong>Paid</strong>.</em></td></tr><tr><td><strong>Payment Failed</strong></td><td>A payment attempt failed or was rejected.</td></tr><tr><td><strong>Payment Error</strong></td><td>A payment was returned after processing (for example, an ACH return).</td></tr><tr><td><strong>Canceled</strong></td><td>The invoice or its payment was canceled. Shows as <em>Invoice Canceled</em> in the detail view.</td></tr><tr><td><strong>VOID</strong></td><td>You voided the invoice. Permanent. <em>The customer sees this as <strong>CANCELED</strong>.</em></td></tr><tr><td><strong>Refunded</strong></td><td>A completed payment was refunded.</td></tr></tbody></table>

***

### Where to View Invoice Status

After sending an invoice, click into the individual invoice to view the detailed status and history.

You’ll see a summary panel on the right showing:

* **Customer Info**
* **Payment Link** (if enabled)
* **Invoice PDF** for download
* **Delivery Timeline** (when the invoice was scheduled, sent, processed, and delivered)
* **Payment Summary** (when paid, which account, and fee breakdown)

\
This view provides a complete view of the invoice status, delivery milestones, and payment history.

***

### Understanding the Payment Delivery Timeline

Once a customer pays, open the **Payment Delivery** section (the dollar-sign-with-arrows icon) to follow the money to your bank. Each stage is time-stamped.

<table><thead><tr><th width="185.9041748046875">Stage</th><th>What it means</th></tr></thead><tbody><tr><td><strong>Scheduled</strong></td><td>The payment is scheduled for delivery.</td></tr><tr><td><strong>Processed</strong></td><td>The payment has started processing.</td></tr><tr><td><strong>Sent</strong></td><td>The funds are on their way — <em>"Funds sent to your account"</em> for ACH, or <em>"Check sent to your address"</em> for a mailed check.</td></tr><tr><td><strong>Estimated Delivery</strong></td><td>The expected delivery date. If a date isn't available yet, it shows as awaiting.</td></tr><tr><td><strong>Delivered</strong></td><td>The funds have been received.</td></tr></tbody></table>

You may also see **Rescheduled** (the delivery date changed) or **Payment Returned** (the payment was returned and needs attention).

***

### Where to Find the Payment Link

Click the **Send** (airplane) icon in the right panel to view the invoice delivery details. This is where you’ll find:

* **Customer details**
* The **Digits Payment Link** — which your customer can click to pay online
* **Invoice PDF** — downloadable copy of the invoice

{% hint style="info" %}
**Note:** If business verification is not complete, you’ll see a message that the payment link is disabled until verified.
{% endhint %}

***

### Frequently Asked Questions

<details>

<summary>What if the payment link is missing?</summary>

Check that your client has completed [Business Verification.](/firms-bills-and-invoices/business-verification.md) Until verified, invoices can be created but not paid through Digits.

</details>

<details>

<summary>How do I know if an invoice was paid?</summary>

Open the invoice and view the **Payment Summary** on the right-hand panel. You’ll see the payment method, amount, and delivery status.

</details>

<details>

<summary>Where can I download a copy of the invoice?</summary>

Scroll to the bottom of the right-hand panel and click **Download** under *Invoice PDF.*

</details>

***

{% columns %}
{% column width="66.66666666666666%" valign="middle" %}
Got a question or feedback? Our team is all ears—come say hello!
{% endcolumn %}

{% column width="33.33333333333334%" valign="middle" %}

<p align="center"><a href="https://portal.usepylon.com/digits/forms/get-in-touch-with-digits-support" class="button primary" data-icon="envelope-open-text">Contact Digits Support</a></p>
{% endcolumn %}
{% endcolumns %}

***


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