# Starting Over in Digits

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### Before You Start

In most cases, you do **not** need to start over.

If your issue is related to a bank, credit card, or other connection, you can usually fix it without a full reset. See: Option 1. 

#### <mark style="color:red;">Option 1:</mark> Delete and Reconnect a Connection (*Recommended*)

{% hint style="danger" %}
Deleting a connection permanently removes all transactions imported from that account. This will impact balances, reports, and reconciliations.
{% endhint %}

Instead of starting over, you can:

* Remove the connection
* Reconnect it
* Adjust the start date

This is the best option if:

* The wrong account was connected
* Too much history was imported
* You only need to fix part of your data

See: [Archive and Delete a Connection](/business-connections/remove-connections.md)

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#### <mark style="color:red;">Option 2:</mark> Start Over (*Full Reset*)

{% hint style="danger" %}
**Warning:** Starting over is a full reset. All data, connections, and setup will be removed. If you have already completed **verification for Bill Pay or Invoicing**, you will need to **complete verification again**.
{% endhint %}

#### When to Use Starting Over vs. Removing a Connection

* You selected the wrong QuickBooks cutover date
* Your setup needs to be redone from scratch, including all connections

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#### What Happens When You Start Over

When you start over:

* All transactions and financial data are removed
* All connections are removed
* You'll go through onboarding again
* If Bill Pay or Invoicing was previously set up, verification must be completed again.
* Billing remains unchanged.

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#### Requirements Before Starting Over

* Your business must have a zero outstanding balance for Digits Pay
* Your business must be in an approved and active state

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### How to Start Over in Digits

1. Go to your **business dashboard**
2. Click **Settings → Subscription**
3. Click Manage in the top right corner
4. Select **Start Over**
5. Follow the prompts and confirm the reset. Then, you'll be asked to provide a reason for starting over.&#x20;

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### Frequently Asked Questions

<details>

<summary>Should I start over?</summary>

Starting over is a full reset and is not required for most cleanup tasks.

If you only need to remove transactions or fix a connection, see:

[Archive and Delete a Connection](/business-connections/remove-connections.md)

[Change the Start Date for a Connection](/business-connections/start-date.md)

</details>

<details>

<summary>Can I undo starting over? </summary>

No. Starting over cannot be undone. Make sure you want to fully reset before proceeding.

</details>

<details>

<summary>Is starting over the same as deleting a connection?</summary>

No. Deleting a connection removes data from a specific account. Starting over removes all data and resets your entire setup.

</details>

***

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Got a question or feedback? Our team is all ears—come say hello!
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<p align="center"><a href="https://portal.usepylon.com/digits/forms/get-in-touch-with-digits-support" class="button primary" data-icon="envelope-open-text">Contact Digits Support</a></p>
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***


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