> For the complete documentation index, see [llms.txt](https://help.digits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.digits.com/my-business-account/cancel-digits.md).

# How to Cancel Your Digits Business Account

***

{% hint style="warning" %}

### **Important:** These instructions are **for business owners/operators ONLY.**

If you are an **Accounting Firm**, please follow the firm-side guide instead: **→** [***How to Cancel Your Digits Firm Account***](/my-firm-account/cancel-digits.md)\
Firm and business cancellations work differently, so be sure you're using the correct article.
{% endhint %}

***

If you’ve connected a bank account and want to stop your paid plan, you can cancel directly in Digits.

Want to keep your business account on a lower plan? Request a plan change instead of canceling. See [Change Your Subscription Plan](/my-business-account/upgrade-downgrade-your-business-plan.md).

If you already canceled, contact [Digits Support](mailto:help@digits.com) to ask about reactivation and a downgrade.

{% hint style="info" %}
You’ll still have access to your account until the end of your **free trial** or **current billing period**. After that, billing stops.
{% endhint %}

#### How to Cancel Your Plan

From your organization dashboard:

1. Click **Organization Settings**.
2. Click the **Subscription** tab.
3. Scroll to the bottom of the page.
4. Click **Cancel Subscription**.
5. Enter a reason for canceling. This is required.
6. Click **Cancel Plan** to confirm.

{% hint style="info" icon="lightbulb-on" %}
**Note:** If you're in a business dashboard, click **Settings**, then go **to Organization Settings** first.
{% endhint %}

***

### Frequently Asked Questions

<details>

<summary>Will I still have access to my data after I cancel?</summary>

You'll retain access to your account until the end of your current billing period. After that, your access will end, and you will no longer be able to view your data. We recommend downloading any financials or documents you need before your billing period ends.

</details>

<details>

<summary>How do I request deletion of all my data from Digits?</summary>

Cancel your plan in Settings → Subscription, and [email support](mailto:help@digits.com) if you need full data deletion (include your account email + business name).

</details>

<details>

<summary>How do I cancel my subscription if I haven't connected a bank account?</summary>

### If You <mark style="color:red;">Have</mark> *<mark style="color:red;">Not</mark>* Connected a Bank Account

If you’ve added a **payment method** but **haven’t connected a U.S. bank account**, good news—you won’t be charged.

Digits only starts billing once a **supported bank account** is linked.

This is most common if:

* You’re located outside the U.S., or
* You created an account, but never finished connecting your bank

If you want to fully **cancel or delete your account**, contact Digits Support at [**help@digits.com**](mailto:), and we’ll take care of it for you.

</details>

<details>

<summary>Can I pause my Digits subscription?</summary>

If you're looking for a way to **pause your subscription**, Digits doesn't currently offer a subscription pause option. Instead, you can cancel your subscription at any time.

You'll continue to have full access through the end of your current billing period, so there's no interruption until your subscription ends. If you decide to come back later, you can subscribe again whenever you're ready.

</details>

<details>

<summary>Can I cancel all of my subscriptions at once?</summary>

No. Each business in your organization has its **own subscription** and must be canceled separately.

If your organization has multiple businesses, switch to each business and cancel its subscription individually. After canceling, verify that the subscription status for **each business** shows as canceled before assuming all billing has stopped.

For more information about how subscriptions work across multiple businesses, see [How to Add Additional Business Plans](/my-business-account/add-additonal-businesses.md)

</details>

<details>

<summary>I canceled my subscription, but I'm still being billed. Why?</summary>

If your organization has multiple businesses, you may still have an active subscription for another business. Each business has its **own subscription** and must be canceled individually.

Switch to each business, cancel its subscription if needed, and verify that the subscription status for **every business** shows as canceled. Only the subscriptions you cancel will stop renewing.

</details>

<details>

<summary>Can I cancel my subscription from the mobile app?</summary>

No. Subscription cancellation is currently available only from a supported desktop web browser.

</details>

***

{% columns %}
{% column width="66.66666666666666%" valign="middle" %}
Got a question or feedback? Our team is all ears—come say hello!
{% endcolumn %}

{% column width="33.33333333333334%" valign="middle" %}

<p align="center"><a href="https://portal.usepylon.com/digits/forms/get-in-touch-with-digits-support" class="button primary" data-icon="envelope-open-text">Contact Digits Support</a></p>
{% endcolumn %}
{% endcolumns %}

***


---

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