How to Cancel Your Digits Business Account
Important: These instructions are for business owners/operators ONLY.
If you are an Accounting Firm, please follow the firm-side guide instead: → How to Cancel Your Digits Firm Account Firm and business cancellations work differently, so be sure you're using the correct article.
If you’ve connected a bank account and want to stop your paid plan, you can cancel directly in Digits.
Want to keep your business account on a lower plan? Request a plan change instead of canceling. See Change Your Subscription Plan.
If you already canceled, contact Digits Support to ask about reactivation and a downgrade.
You’ll still have access to your account until the end of your free trial or current billing period. After that, billing stops.
How to Cancel Your Plan
From your organization dashboard:
Click Organization Settings.
Click the Subscription tab.
Scroll to the bottom of the page.
Click Cancel Subscription.
Enter a reason for canceling. This is required.
Click Cancel Plan to confirm.
Note: If you're in a business dashboard, click Settings, then go to Organization Settings first.
Frequently Asked Questions
Will I still have access to my data after I cancel?
You'll retain access to your account until the end of your current billing period. After that, your access will end, and you will no longer be able to view your data. We recommend downloading any financials or documents you need before your billing period ends.
How do I request deletion of all my data from Digits?
Cancel your plan in Settings → Subscription, and email support if you need full data deletion (include your account email + business name).
How do I cancel my subscription if I haven't connected a bank account?
If You Have Not Connected a Bank Account
If you’ve added a payment method but haven’t connected a U.S. bank account, good news—you won’t be charged.
Digits only starts billing once a supported bank account is linked.
This is most common if:
You’re located outside the U.S., or
You created an account, but never finished connecting your bank
If you want to fully cancel or delete your account, contact Digits Support at help@digits.com, and we’ll take care of it for you.
Can I pause my Digits subscription?
If you're looking for a way to pause your subscription, Digits doesn't currently offer a subscription pause option. Instead, you can cancel your subscription at any time.
You'll continue to have full access through the end of your current billing period, so there's no interruption until your subscription ends. If you decide to come back later, you can subscribe again whenever you're ready.
Can I cancel all of my subscriptions at once?
No. Each business in your organization has its own subscription and must be canceled separately.
If your organization has multiple businesses, switch to each business and cancel its subscription individually. After canceling, verify that the subscription status for each business shows as canceled before assuming all billing has stopped.
For more information about how subscriptions work across multiple businesses, see How to Add Additional Business Plans
I canceled my subscription, but I'm still being billed. Why?
If your organization has multiple businesses, you may still have an active subscription for another business. Each business has its own subscription and must be canceled individually.
Switch to each business, cancel its subscription if needed, and verify that the subscription status for every business shows as canceled. Only the subscriptions you cancel will stop renewing.
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