# Digits Connections: Ramp *** {% stepper %} {% step %} ### Step 1: Disconnect Any Previous Integration {% hint style="warning" %} **Note:** Ramp only connects to one accounting platform at a time. If you previously used another system like Puzzle, you’ll need to disconnect it before continuing. For detailed instructions, visit [**Ramp’s Migration Help Article**](https://support.ramp.com/hc/en-us/articles/9503285589267-Migrating-to-an-ERP-Without-a-Direct-Ramp-Integration#h_01GCVJSJ5ZH8N3F8JHTMCXAHX8) {% endhint %} 1. **Confirm you have admin access in Ramp.**\ You’ll need admin permissions to disconnect your current accounting provider. 2. **Choose a transition date.**\ Pick the date when you will stop using your previous system and start using Digits for your books. 3. **Pay off any approved bills in Ramp before that date.**\ Unpaid bills that “span” two systems can cause headaches later when you’re trying to keep your books clean. Hold off on creating new bills until the switch is complete. 4. **Sync all card transactions dated before the transition to your old system.**\ Wait a few days after your cutoff date so any pending charges can clear, then sync those into the old system. Anything dated after your transition date should be left **unsynced** so it can flow into Digits instead. 5. **Sync all approved reimbursements to your old system up to the transition date.**\ This keeps your old system complete through your cutoff. 6. **Do a final close in your old system.**\ Generate your financial reports or **trial balances** (a summary of your account balances) so you have a clean snapshot before moving fully to Digits. {% hint style="info" %} **Note:** If you’re importing trial balances into Digits instead of all the detailed transactions, you won’t be able to run reports that span both systems in one view. If you want full historical reporting in Digits, consider importing **all transactions** instead of just summary balances. {% endhint %} 7. **Disconnect your existing accounting integration in Ramp.**\ In Ramp, go to **Accounting settings** (you’ll need to be logged in) → scroll to **Danger Zone** → click **Disconnect Accounting**.
8. **Back up and delete any approved but unpaid bills in Ramp.**\ Export these bills for safekeeping, then delete them directly in Ramp. You’ll recreate them once Digits is connected, so all bill payments tie out cleanly. {% endstep %} {% step %} ### Step 2: Connect Ramp to Digits 1. Log in to your **Digits dashboard**. 2. From the left-hand menu, click **Connections**. 3. Go to the **Bills & Expenses** tab. 4. Find **Ramp** and click **Connect**. 5. Once Ramp is connected, you’ll be asked to **map categories** (i.e., choose where things go in your books) for: * **Cards & Reimbursements** * **Bills** {% hint style="info" %} **Tip:** These mappings ensure transactions land correctly in your chart of accounts. {% endhint %} {% endstep %} {% step %} ### Step 3: Post-Connection Cleanup in Ramp After Ramp is connected to Digits, there are a few final steps to make sure everything syncs smoothly: 1. **Complete your accounting setup in Ramp.**\ Map the right **A/P (Accounts Payable)** and **Cash** accounts for cards, reimbursements, and bills. {% hint style="warning" %} **Note:** Ramp may prompt you to enter a Cash Account Name (from your GL) and a Unique Account ID.\ These are only used for Ramp’s CSV exports and do not affect your Digits connection.\ If prompted: * Enter n/a for both fields * Continue with setup — your Digits sync will not be impacted If you need help, your Ramp account manager can guide you. {% endhint %} 2. **Remap your vendors, rules, and card programs.**\ When you switch accounting systems, your old rules and mappings don’t carry over. You’ll need to: * Reassign vendors * Update any automatic rules * Re-map card programs\ so they line up with your **Digits chart of accounts**.\ The good news: you’ll only have to do this **once**. 3. **Recreate any unpaid bills you deleted earlier.**\ Add those bills back into Ramp and **assign them to your clearing account** (an account you use temporarily to hold amounts until they’re fully matched). 4. **Post a manual journal entry in Digits to clear your suspense account.**\ This step ties everything out so no leftover balance is hanging around in a “suspense” or “uncategorized” bucket. In Digits, create a journal entry like this: * **Debit (Dr)**: Accounts Payable *(no vendor)* * **Credit (Cr)**: Clearing Account This moves the balance from your suspense/temporary account into the correct place. 5. **Start fresh.**\ At this point, you can: * Resume syncing card transactions and reimbursements from Ramp into Digits * Begin approving and paying bills as usual, with everything flowing into Digits going forward {% endstep %} {% endstepper %} *** ### How to Sync Ongoing Transactions from Ramp to Digits {% hint style="warning" %} Due to current Ramp limitations, transactions (including expenses and reimbursements) must be **manually marked as Ready to Export** within Ramp before Digits can sync them.
This step must be completed directly in Ramp., {% endhint %} #### For Credit Cards, Expenses, and Reimbursements 1. In Ramp, go to the **Accounting** tab. 2. Find the expenses or reimbursements you want Digits to sync. 3. Select each one individually, or use **bulk select** to choose many at once. 4. Click **Mark Ready** — this moves them into the **Ready to Export** state so Digits can pull them in. ⚠️ **Important:** After a transaction is marked Ready in Ramp, you **cannot** edit its category there, but you **can still change it later in Digits**. {% hint style="info" %} **Tip:** If a transaction doesn’t have a category yet, you can set it to **Uncategorized Expense**. Digits will automatically categorize it after it syncs in. **Pro Tip:** Use Ramp’s bulk edit tools to assign categories and mark many transactions “Ready” in one go. It’s much faster than doing them one at a time. {% endhint %} *** #### If You Use Ramp for Bill Pay No manual steps required!\ Ramp automatically syncs bills with Digits: * When **approved** * Again when **paid** *** ### Frequently Asked Questions
I disconnected Puzzle, but still can't connect Digits. What should I do? Puzzle and other ledgers show up in Ramp as “Accounting.” Be sure you’ve clicked Disconnect Accounting from[ this Ramp page](https://app.ramp.com/accounting/manage). If you still see a “PUZZLE\_FINANCIAL already connected” error, it means Ramp hasn’t fully released the previous connection. Try logging out, then logging back into Ramp and checking again—or contact Ramp support directly.
Is the Ramp integration a two-way sync with Digits? No. Ramp → Digits is one-way. Mark transactions as “ready to sync” in Ramp, and Digits pulls them into the Ledger. Digits does not push data back to Ramp.
*** {% columns %} {% column width="66.66666666666666%" valign="middle" %} Got a question or feedback? Our team is all ears—come say hello! {% endcolumn %} {% column width="33.33333333333334%" valign="middle" %}

Contact Digits Support

{% endcolumn %} {% endcolumns %} *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.digits.com/business-connections/ramp.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.