> For the complete documentation index, see [llms.txt](https://help.digits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.digits.com/my-firm-account/cancel-digits.md).
# How to Cancel Your Firm Account
***
{% hint style="warning" %}
**Important:** These instructions are **for accounting firms ONLY**\
If you are a **business owner,** please follow the business-side guide instead: **→** [***How to Cancel Your Digits Business Account***](/my-business-account/cancel-digits.md)\
Firm and business cancellations work differently, so be sure you're using the correct article.
{% endhint %}
If your firm no longer needs Digits, there are two types of cancellation to understand:
1. **Canceling a client’s Digits account** (by removing the client)
2. **Canceling your entire firm’s Digits account** (requires contacting Digits Support)
Below is how each works.
***
### Canceling a Client’s Digits Account
{% hint style="info" %}
**A Note on Team Members vs. Clients**
Removing a client removes the whole account from your firm. It's different from removing a team member (a person at the client's company). Your firm can't remove a client's active team members — only someone at the client's company can. See [What Clients Can & Can't Do](/client-management/what-clients-can-and-cant-do.md)
{% endhint %}
1. Go to your **Firm Dashboard**
2. In the left navigation menu, select **Firm Settings**
3. Open the **Clients** tab
4. Find the client you want to remove
5. Click the menu next to the client’s name
6. Select **Remove**
6. Confirm in the window that appears.
{% hint style="warning" icon="lightbulb-exclamation-on" %}
When you remove a client, they're disaffiliated from your firm. Their business, data, and workspace remain in Digits, but your firm immediately loses access to their account.
The client is moved to the **Core for Business** self-serve plan. They won't be charged unless they choose to continue by adding their own billing information.
The next time they sign in, they'll be prompted to activate their subscription by entering their billing address and payment method.
{% endhint %}
***
### Canceling Your Entire Firm Account
Digits allows firms to keep **Firm Free Books** at no cost, even if you’re no longer actively using Digits.\
Because of this, **there is no in-product “Cancel Firm Account” button.**
To fully close your firm account — including removing your firm profile, partner program enrollment, and internal free books — you must contact our team.
#### **To cancel your firm account completely:**
**Email us at** [**help@digits.com** ](mailto:)with the subject:
Please include:
* Your firm name
* Your email associated with the account
* Confirmation that you want the entire firm removed from Digits
Our team will confirm the request and complete the closure for you.
***
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{% column width="66.66666666666666%" valign="middle" %}
Got a question or feedback? Our team is all ears—come say hello!
{% endcolumn %}
{% column width="33.33333333333334%" valign="middle" %}
Contact Digits Support
{% endcolumn %}
{% endcolumns %}
***
---
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