How to Cancel Your Firm Account

Learn how firm-level cancellation works in Digits, including how to remove clients, what happens to Firm Free Books, and how to request full account closure from Support.

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Important: These instructions are for accounting firms ONLY If you are a business owner, please follow the business-side guide instead: → How to Cancel Your Digits Business Account Firm and business cancellations work differently, so be sure you're using the correct article.

If your firm no longer needs Digits, there are two types of cancellation to understand:

1. Canceling a client’s Digits account (by removing the client)

2. Canceling your entire firm’s Digits account (requires contacting Digits Support)

Below is how each works.

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Canceling a Client’s Digits Account

When you remove a client:

• The client is disaffiliated from your firm

• They are moved to the Core for Business plan

• They’ll only be charged if they log in and add billing

1. Go to your Firm Dashboard

2. In the left navigation menu, select Firm Settings

3. Open the Clients tab

4. Find the client you want to remove

5. Click the menu next to the client’s name

6. Select Remove

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Canceling Your Entire Firm Account

Digits allows firms to keep Firm Free Books at no cost, even if you’re no longer actively using Digits. Because of this, there is no in-product “Cancel Firm Account” button.

To fully close your firm account — including removing your firm profile, partner program enrollment, and internal free books — you must contact our team.

To cancel your firm account completely:

Email us at [email protected] with the subject:

Please include:

• Your firm name

• Your email associated with the account

• Confirmation that you want the entire firm removed from Digits

Our team will confirm the request and complete the closure for you.

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Got a question or feedback? Our team is all ears—come say hello!

Contact Digits Support

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