How to Cancel Your Firm Account
Learn how firm-level cancellation works in Digits, including how to remove clients, what happens to Firm Free Books, and how to request full account closure from Support.
Important: These instructions are for accounting firms ONLY If you are a business owner, please follow the business-side guide instead: → How to Cancel Your Digits Business Account Firm and business cancellations work differently, so be sure you're using the correct article.
If your firm no longer needs Digits, there are two types of cancellation to understand:
Canceling a client’s Digits account (by removing the client)
Canceling your entire firm’s Digits account (requires contacting Digits Support)
Below is how each works.
Canceling a Client’s Digits Account
Important: Removing a client permanently deletes their data and any linked user accounts. Download any necessary reports or data before proceeding.
If you (or your team) have invited any users to the client’s account — such as the client themselves — those user accounts will also be deleted.
Go to your Firm Dashboard.
In the left navigation menu, select Firm Settings.
Open the Clients tab.
Find the client you want to remove.
Click the menu to the right of the client’s name.
Choose Remove from the dropdown.
Canceling Your Entire Firm Account
Digits allows firms to keep Firm Free Books at no cost, even if you’re no longer actively using Digits. Because of this, there is no in-product “Cancel Firm Account” button.
To fully close your firm account — including removing your firm profile, partner program enrollment, and internal free books — you must contact our team.
To cancel your firm account completely:
Email us at [email protected] with the subject:
Please include:
Your firm name
Your email associated with the account
Confirmation that you want the entire firm removed from Digits
Our team will confirm the request and complete the closure for you.
Questions or special scenarios? Our support team is here to help. Reach us anytime at [email protected].