# Your Firm's Subscription & Billing

***

### Where do I find Subscription Information?

1. From your **Firm Dashboard**, click **Settings** in the left-hand menu.
2. Select **Subscription.**

You’ll see your firm’s **current plan**, **billing details**, and **client summary**.

<div align="left"><figure><img src="/files/tPtix6ibuZDsYL50BRZH" alt="" width="375"><figcaption></figcaption></figure></div>

***

#### **Update Your Payment Method**

Keep your payment information up to date to avoid service interruptions.

* Click **Edit Payment Method**.
* Enter your firm’s card information.
* Click **Save**.

All clients billed through your firm will continue seamlessly under the new payment method.

***

### Viewing and Downloading Your Digits Subscription Invoices

You can easily access, review, and download your firm’s Digits invoices from the **Subscription & Billing** page. Each invoice includes recurring and prorated charges for your active clients.

#### Where to Find Your Invoices

1. From your **Firm Dashboard**, go to **Settings → Subscriptions**
2. Scroll to the **Invoices** section.

Here, you’ll see a list of current and past invoices, each showing a status indicator.

<table><thead><tr><th width="172.3558349609375">Status</th><th width="178.99078369140625">Icon</th><th>What It Means</th></tr></thead><tbody><tr><td><strong>Pending Invoice</strong></td><td> (loading icon)</td><td>This is your upcoming invoice. It lists the total amount and billing date but can’t be downloaded until payment is processed.</td></tr><tr><td><strong>Processed Invoice</strong></td><td>(checkmark icon)</td><td>Payment is complete, and the invoice is available for download. Click the <strong>Download</strong> icon to save a PDF copy for your records.</td></tr></tbody></table>

<div align="left"><figure><img src="/files/u4jMjrrLz91uFiTZS0Bi" alt="" width="375"><figcaption></figcaption></figure></div>

To view your billing history:

1. Go to the **Invoices** section.
2. Click any invoice to download a PDF copy.

Each invoice lists the billed clients and plan details.

To update your Billing Address:

1. Go to the **Billing Address** Section.
2. Update the Name and Address for billing, as needed.
3. Click **Update Billing Address**.&#x20;

<div align="left"><figure><img src="/files/2HRabfxMjrymhmkHapY1" alt="" width="358"><figcaption></figcaption></figure></div>

***

### See Which Clients Are Billed to Your Firm

To review which clients are billed under your firm:

1. Go to **Settings → Clients** from your Firm Dashboard.
2. Scroll to the **Client Billing Summary** section.
3. You’ll see a list of each active client, including:
   * **Assigned plan** (Core, Ledger-Only, Low-Volume, or Firm Books)
   * **Billing status**

{% hint style="info" %}
**Tip:** Firm Books (Free) will always display $0.00.
{% endhint %}

<div align="left"><figure><img src="/files/11jPcfWY91aNWt6ODG8f" alt="" width="563"><figcaption></figcaption></figure></div>

#### **Understanding Client Plans and Upgrades**

* This is the only place you can view each client’s current plan assignment.
* Clients cannot change their own plan levels.

See [Upgrade/Downgrade a Client Plan](/client-management/upgrade-downgrade-a-client-plan.md)

***

### Frequently Asked Questions

<details>

<summary>Can I download invoices for accounting?</summary>

Yes! Every invoice can be downloaded as a PDF for your records.

</details>

<details>

<summary>Why was I still charged after removing a client?</summary>

Digits bills existing clients on a prepaid basis at the start of each billing cycle. However, if a client is added and then removed within the same billing cycle, that usage is prorated and billed in arrears on your next billing cycle. So the charge you're seeing isn't a new fee; it covers the prorated days that the client was active before removal.

</details>

<details>

<summary>Will I still be billed if I've removed all my clients?</summary>

You may receive one final statement covering prorated charges for any clients that were active earlier in the billing cycle. Once that's settled, you won't be billed for client subscriptions going forward. Your firm account will remain active, and you can continue using Firm Free Books at no cost, or contact [Digits Support](mailto:help@digits.com) to fully close your firm account.

</details>

<details>

<summary>How are client charges calculated on my statement?</summary>

Each statement reflects charges for all clients that were active during the billing period. If a client was added or removed mid-cycle, their charge is prorated based on the number of days they were active. For example, if a client is on a plan that costs $100/month and was active for half the billing period, you'd see roughly half that amount on your statement.

</details>

***

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{% column width="66.66666666666666%" valign="middle" %}
Got a question or feedback? Our team is all ears—come say hello!
{% endcolumn %}

{% column width="33.33333333333334%" valign="middle" %}

<p align="center"><a href="https://portal.usepylon.com/digits/forms/get-in-touch-with-digits-support" class="button primary" data-icon="envelope-open-text">Contact Digits Support</a></p>
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***


---

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