> For the complete documentation index, see [llms.txt](https://help.digits.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.digits.com/my-firm-account/digits-subscription-invoices.md).

# Your Firm's Subscription & Billing

***

### Where do I find Subscription Information?

1. From your **Firm Dashboard**, click **Firm** **Settings** in the left-hand menu.
2. Select **Subscription.**

You’ll see your firm’s **subscription plan** (with client count), **payment method**, **billing address**, and **invoices**. 

<div align="left"><figure><img src="/files/tPtix6ibuZDsYL50BRZH" alt="" width="375"><figcaption></figcaption></figure></div>

***

### **Update Your Firm's Payment Method**

Keep your payment information up to date to avoid service interruptions.

1. From your **Firm Dashboard**, click **Firm** **Settings** in the left-hand menu.
2. Select **Subscription.**
3. Click the **Payment Method** section.&#x20;
4. Click **Update Payment Method**.
5. Enter your card information.
6. Click **Update Payment Method.**

All clients billed through your firm will continue seamlessly under the new payment method.

***

### Viewing and Downloading Your Digits Subscription Invoices

You can easily access, review, and download your firm’s Digits invoices from the **Subscription & Billing** page. Each invoice includes recurring and prorated charges for your active clients.

#### Where to Find, View, or Download Your Invoices

1. From your **Firm Dashboard**, go to **Firm** **Settings** → **Subscription**.
2. Click the **Invoices** section.

Here, you’ll see a list of current and past invoices, each showing a status indicator.

<table><thead><tr><th width="172.3558349609375">Status</th><th>What It Means</th></tr></thead><tbody><tr><td><strong>Pending Invoice</strong></td><td>This is your upcoming invoice. It lists the total amount and billing date but can’t be downloaded until payment is processed.</td></tr><tr><td><strong>Processed Invoice</strong></td><td>Payment is complete, and the invoice is available for download. Click the <strong>Download</strong> icon to save a PDF copy for your records.</td></tr><tr><td><strong>Failed</strong></td><td>The charge didn't go through. Update your payment method to retry; the invoice becomes downloadable once it's paid.</td></tr></tbody></table>

<div align="left"><figure><img src="/files/u4jMjrrLz91uFiTZS0Bi" alt="" width="375"><figcaption></figcaption></figure></div>

3. Click the **download button** next to any invoice to download a copy.

Each invoice lists the billed clients and plan details.

***

### How to update your firm's Billing Address

1. From your **Firm Dashboard**, go to **Firm** **Settings** → **Subscription**.
2. Click the **Billing Address** section.
3. Update the Name and Address for billing, as needed.
4. Click **Update Billing Address**.&#x20;

<div align="left"><figure><img src="/files/2HRabfxMjrymhmkHapY1" alt="" width="358"><figcaption></figcaption></figure></div>

***

#### How do I tell if a client is billed to my firm or they pay for their own subscription?

To review which clients are billed under your firm:

1. Go to **Settings** → **Clients** from your Firm Dashboard.
2. You’ll see a list of each active client, including:
   * **Assigned plan**&#x20;
   * **Billing status**

{% hint style="info" %}
**Tip:** Firm Books (Free) will always display $0.00.
{% endhint %}

<div align="left"><figure><img src="/files/KuIGAgP9OdUtPdMz3XUF" alt="" width="375"><figcaption></figcaption></figure></div>

#### **Understanding Client Plans and Upgrades**

* This is the only place you can view each client’s current plan assignment.
* Clients cannot change their own plan levels.

See [Upgrade/Downgrade a Client Plan](/client-management/upgrade-downgrade-a-client-plan.md)

***

### Frequently Asked Questions

<details>

<summary>Can I download invoices for accounting?</summary>

Yes! Every invoice can be downloaded as a PDF for your records.

</details>

<details>

<summary>Why was I still charged after removing a client?</summary>

Digits bills existing clients on a prepaid basis at the start of each billing cycle. However, if a client is added and then removed within the same billing cycle, that usage is prorated and billed in arrears on your next billing cycle. So the charge you're seeing isn't a new fee; it covers the prorated days that the client was active before removal.

</details>

<details>

<summary>Will I still be billed if I've removed all my clients?</summary>

You may receive one final statement covering prorated charges for any clients that were active earlier in the billing cycle. Once that's settled, you won't be billed for client subscriptions going forward. Your firm account will remain active, and you can continue using Firm Free Books at no cost, or contact [Digits Support](mailto:help@digits.com) to fully close your firm account.

</details>

<details>

<summary>How are client charges calculated on my statement?</summary>

Each statement reflects charges for all clients that were active during the billing period. If a client was added or removed mid-cycle, their charge is prorated based on the number of days they were active. For example, if a client is on a plan that costs $100/month and was active for half the billing period, you'd see roughly half that amount on your statement.

</details>

<details>

<summary>What happens if my firm's payment fails?</summary>

If a charge is declined, Digits retries the payment over several days and emails the billing contact. Update your card under Firm Settings → Subscription → Payment Method to resolve it. If the balance stays unpaid, access may be paused until payment succeeds, then restored automatically.

</details>

***

{% columns %}
{% column width="66.66666666666666%" valign="middle" %}
Got a question or feedback? Our team is all ears—come say hello!
{% endcolumn %}

{% column width="33.33333333333334%" valign="middle" %}

<p align="center"><a href="https://portal.usepylon.com/digits/forms/get-in-touch-with-digits-support" class="button primary" data-icon="envelope-open-text">Contact Digits Support</a></p>
{% endcolumn %}
{% endcolumns %}

***


---

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