# Troubleshooting Cash Totals: Verifying Opening Balances

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### What an Opening Balance Is

In Digits, an **Opening Balance** is the amount in your bank account when Digits first starts tracking your data.

That number becomes the **starting point** for:

* Total Cash on your **Dashboard**
* Other cash and balance-related reports

If the opening balance is wrong, your cash metrics and history can look off.

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### How Digits Gets Your Opening Balance

Digits will try to pull your opening balance automatically in a few ways.

<table data-header-hidden><thead><tr><th width="249.4190673828125"></th><th></th></tr></thead><tbody><tr><td><strong>From QuickBooks Online (QBO)</strong></td><td><p>If you connected your data from <strong>QuickBooks Online</strong>, Digits brings in the opening balance from QBO automatically.</p><ul><li>You’ll see this logged as <strong>“imported from QuickBooks”</strong> in the Activity Log.</li></ul></td></tr><tr><td><strong>From the Bank (via Plaid)</strong></td><td><p>If you connected your <strong>bank directly</strong>:</p><ul><li>Digits uses <strong>Plaid</strong> to pull up to <strong>2 years of transactions</strong>.</li><li>If your account activity falls within that window, Digits uses those transactions to calculate the balance on the date you connected.</li></ul></td></tr><tr><td><strong>When No Data Is Available</strong></td><td><p>If Digits <strong>can’t</strong> see far enough back (usually because the account is older than what Plaid can provide) it does its best to estimate:</p><ul><li>Digits calculates an opening balance based on the <strong>first transaction it can see</strong>.</li><li>It books that as a journal entry labeled <strong>“Digits generated opening balance.”</strong></li></ul></td></tr></tbody></table>

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### When You Might Need to Adjust (or Remove) the Opening Balance

You may need to update the Opening Balance if:

* The client’s **Total Cash** appears incorrect
* Older transactions are missing
* The opening balance doesn’t match the bank statement as of the connection date
* You want to replace the generated balance with a more accurate one

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### How to Find the Opening Balance Entry

Because the Opening Balance represents the start of history, it’s often far back in the Ledger.

To locate it:

1. Go to **Accounting → Ledger → All Transactions**
2. Use the **date filter** to jump to the earliest available date
3. Look for a **Journal Entry** labeled:
   * *Digits generated opening balance*, or
   * *Imported from QuickBooks*

{% hint style="info" %}
**Tip:** If scrolling is slow, narrowing the date range to the first month of activity usually surfaces the entry quickly.
{% endhint %}

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### Updating or Removing an Opening Balance

Opening Balances in Digits are recorded as manual journal entries, so you have full control over them. Unlike transactions pulled in through a bank connection, opening balance entries can be edited or deleted.

If an Opening Balance doesn’t look right, it’s usually best to delete it and recreate it with the correct amount, rather than trying to offset it later with additional entries.

#### **Option A:** **Edit the Existing Opening Balance**

1. Go to **Accounting → Ledger → All Transactions**.
2. Locate the Opening Balance entry (Journal Entry or Pay In).
3. Toggle to **Edit** mode at the top of the screen.&#x20;
4. Adjust the amount.
5. Click **Save & Close**.

### &#x20;**Option B**: **Delete and Recreate the Opening Balance**

{% stepper %}
{% step %}
**Step 1: Delete the Existing Entry**

1. Open the Opening Balance journal entry.
2. Toggle to **Edit** mode at the top of the screen.
3. Click **the Trash** icon in the top right to delete.
   {% endstep %}

{% step %}
**Step 2: Create a New Opening Balance**

1. Go to **Ledger → All Transactions**
2. Click **New Transaction → Journal Entry**
3. Enter the correct opening balance amount
4. Assign the appropriate accounts
5. Click **Save & Close**
   {% endstep %}
   {% endstepper %}

{% hint style="info" %}
**Not sure what the right amount is?** Look at your **bank statement** for the date when Digits started tracking the account.
{% endhint %}

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### Backfilling Historical Data (Optional) <a href="#backfilling-historical-data-optional--0-3" id="backfilling-historical-data-optional--0-3"></a>

If you have a CSV of older transactions, you can backfill to improve accuracy:

1. Go to **Ledger → All Transactions**.
2. Click the dropdown next to **New Transaction → Import Bank Transactions**.
3. Upload your CSV file and confirm the field mappings.
4. Click **Next** to complete the import.

:sparkles: Digits will incorporate this data and improve the overall accuracy of metrics and history.

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Got a question or feedback? Our team is all ears—come say hello!
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<p align="center"><a href="https://portal.usepylon.com/digits/forms/get-in-touch-with-digits-support" class="button primary" data-icon="envelope-open-text">Contact Digits Support</a></p>
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