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Sending Documents to Digits by Email

When you forward emails to Digits, we scan for financial documents and route what we find into the right workflows for you.

Email Addresses For Each Digits Instance

Each business (or client) has its own Digits email address, so emailed documents route to the right place. The address looks like:

your-company-slug@digits.cc

Where to find the email address

You can find a Digits email address in two places:

  • Open the business (or client), go to Settings, and you'll see its unique Digits email address.

  • Firms with multiple clients: on your firm dashboard, each client's card also shows its Digits email address under the client's name.

Documents Digits Handles Automatically

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Documents are read and processed automatically by Digits and used in features like Bill Pay, Invoicing, Receipts, or Reconciliations, depending on what they contain.

Automatically processed documents can be:

  • PDFs

  • Images (for example: JPG, PNG)

  • CSV and TXT files

  • Email body HTML

Other File Types We Store

Digits also supports many other file types via email. These are stored in Vault, so everything lives in one place.

You and your team can view or download these files anytime—they just won’t trigger automated Bill Pay / Invoicing / Receipts / Reconciliation flows (for now).

Examples:

  • XLS / XLSX (spreadsheets)

  • DOC / DOCX (Word docs)

  • PPT (PowerPoint slides)

  • And many other standard formats

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If an email doesn’t include a supported document, we’ll send an automatic reply letting you know we couldn’t process it.

Frequently Asked Questions

Is emailing documents into Digits secure?

Yes. Emailing documents to Digits is designed to be secure.

What happens when Digits receives the email? As soon as the email reaches Digits, Digits encrypts the contents right away. That means the document is stored in Digits in an encrypted form.

Is the email protected while it’s being sent? Digits uses an inbound email service provider (SendGrid) that supports TLS and STARTTLS, which can encrypt the email while it’s traveling from the sender to Digits. If the sender’s email system uses TLS/STARTTLS, the message can be protected in transit.

Is email always fully secure end-to-end? Not always. Email can pass through different systems before it reaches Digits, and Digits can’t control whether every sender and every email system in between uses encryption or stores messages securely.

What should I do for very sensitive documents? If a document is highly confidential, the safest option is to upload it directly in Digits using the Vault. This avoids email and helps ensure the file is protected by Digits’ encryption from the start.

When is emailing documents into Digits a good option?

Email ingestion is a convenient choice for documents that already arrive via email, such as bills, receipts, statements, and vendor attachments. It’s a simple way to get files into Digits without downloading and re-uploading them.

Can I upload documents from my phone?

Yes. You can upload documents directly from the Digits mobile app on iOS.

Use the app to capture or upload receipts, statements, and other files on the go. Once uploaded, they’ll appear in Digits and be available for processing and reconciliation.

Download for iOS

Got a question or feedback? Our team is all ears—come say hello!

Contact Digits Support