# Business & Operator FAQs

Find answers to common questions about using Digits for your business so you can stay confident, save time, and keep things running smoothly.

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<details>

<summary>How should I set up a parent C Corp and a subsidiary LLC in Digits?</summary>

If your business has multiple legal entities—such as a **Delaware C Corp** with a wholly owned **LLC subsidiary**—you should create **separate Digits accounts** for each entity.

Even if the subsidiary is a pass-through with no standalone expenses, if it has its own **bank account**, it should be tracked in a distinct Digits instance.

See: [How to Add Additional Business Subscriptions](/my-business-account/add-additonal-businesses.md)

</details>

<details>

<summary>How do I change the email address I use to log in to Digits? </summary>

Changing your login email isn't currently supported. If you need to use a different email, you can invite the new email address to your account, and then contact Digits Support at <help@digits.com> to deactivate the old one.

</details>

<details>

<summary>How do I download my financials for tax prep?</summary>

You can export your reports from Digits and share them with your accountant or tax preparer.

**How to export your financial details:**

1. From your **Home dashboard**, click **Financials** in the left toolbar.
2. Open the report you want to export (for example, Profit & Loss or Balance Sheet).
3. Set any filters or date ranges so the report shows the period you need.
4. In the top corner of the report, click the **Export** button.
5. Choose your format:
   * **PDF** – Best for a clean, ready-to-share document.
   * **CSV** – Best for spreadsheets and deeper analysis.

If you’re not sure which reports your tax preparer needs, they’ll typically ask for a **Profit & Loss** and a **Balance Sheet** for the tax year.

</details>

<details>

<summary>Can I override Digits’ categorizations?</summary>

Absolutely. You’re always in control of the books.

* You can **accept, edit, or override** categorization suggestions directly in the Ledger or transaction views.
* When you make changes, Digits **learns from your edits** and improves future suggestions for similar transactions.

Over time, the Agentic General Ledger™ adapts to your preferences and patterns.

</details>

<details>

<summary>How much does it cost to pay bills or get paid in Digits using ACH, Checks, and Digits Pay?</summary>

See: [Digits Pay Pricing](/business-bills-and-invoices/digits-pay-pricing.md)

</details>

<details>

<summary>How do I change my name on my Digits account?</summary>

You can update your name by contacting Digits Support at <help@digits.com>. Include your current name and the name you'd like it changed to, and we'll update it for you.

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<details>

<summary>Does Digits have a budgeting feature?</summary>

Not yet — Digits doesn't currently have a built-in budgeting tool where you can set category-level budgets and track actuals against them.

You've still got a couple of solid options for keeping tabs on spending:

* Use your P\&L reports. Digits gives you real-time Profit & Loss reports that you can view by month, quarter, or year — great for spotting spending trends and comparing periods side by side.
* Export and compare in a spreadsheet. Export your financial data via CSV from the Ledger, then build your budget tracker in Excel or Google Sheets and compare actuals directly.

\
Want to see budgeting in Digits? Let us know at <help@digits.com>. We love hearing what features matter most to you.

</details>

<details>

<summary>How do I back up my data in Digits? Is there a company file like QuickBooks Desktop?</summary>

Digits is cloud-based, so there’s no downloadable/local “company file” to manage (or worry about corrupting, losing, or backing up on your own). Your data lives in Digits’ infrastructure and is stored redundantly across a network of secure servers—so in many cases it’s better protected than a local backup.

If you still want a backup for your own records, you can export Ledger CSVs and download financial reports (P\&L, Balance Sheet, Cash Flow) from [Financials](/business-insights-and-reporting/business-insights-reportings/download-financials.md) anytime.

</details>

***

### Digits Security

<details>

<summary>Is Digits Secure?</summary>

Yes. At Digits, keeping your financial data safe is our top priority. We’ve built every part of the platform with industry-leading security, so you can focus on running your business—knowing your sensitive information is always protected.

</details>

<details>

<summary>Does Digits have access to my bank credentials?</summary>

Digits is designed to never expose your banking credentials.

* **Revocable tokens, not passwords**: Digits connects to your financial institutions via secure APIs using revocable access tokens.
* **Your banking credentials stay with your bank**: We never see or store your actual bank usernames or passwords.

</details>

<details>

<summary>How is my data encrypted?</summary>

**Advanced encryption**

* **Per-organization keys:** Each organization has its own encryption keys.
* **Per-secret envelope encryption:** Sensitive data is protected using per-secret, authenticated envelope encryption, which means each secret (like a credential or token) is individually encrypted and verified.

**Data in transit**

* **Transport Layer Security (TLS):** All system-to-system communication is secured with modern TLS protocols to protect your data privacy.
* **HTTPS everywhere:** Our web application uses HTTPS with TLS and valid certificates so data sent between your browser and Digits is encrypted.

**Data at rest**

* **Encrypted storage:** All data stored within Digits is automatically encrypted at rest, helping prevent unauthorized access even if underlying storage were compromised.

</details>

<details>

<summary>Is Digits compliant with security standards?</summary>

Digits is SOC 2 Type II compliant. This means an independent auditor has evaluated our controls over time and verified that we meet the security, availability, and confidentiality criteria defined by the American Institute of Certified Public Accountants (AICPA).

If you need security documentation for due diligence, request a copy here: [SOC 2 Type II Compliance](http://trust.digits.com/).

</details>

<details>

<summary>How is the Digits infrastructure secured?</summary>

**Layered, cloud-based infrastructure**

* **Multiple security layers:** Our infrastructure is built with progressive security layers—including network, application, and data-level protections—for robust defense.
* **Strict access controls:** Internal access to production systems is tightly restricted, audited, and monitored.

**Hardened application environment**

* **Containerized applications:** We use container technology to isolate workloads and improve application security.
* **Optimized operating environment:** Our systems are configured and maintained following security best practices.

</details>

<details>

<summary>Where can I learn more about Digits Security or report an issue?</summary>

* **See:** [Digits Security](https://digits.com/security/) (for a higher-level, shareable summary)
* **Report a security concern:** If you have a security question, concern, or need to report a potential issue, contact us at [**security@digits.com**](mailto:).

</details>

<details>

<summary>Digits Terms of Service (TOS)</summary>

<https://my.digits.com/legal/terms-of-service>

</details>

<details>

<summary>Digits Privacy Policy</summary>

<https://my.digits.com/legal/privacy-policy>

</details>

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