# Getting Set Up for Digits Bill Pay & Invoicing

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**Warning**: Customers previously verified with our previous provider must complete this process by <mark style="color:red;">**2/28/2026**</mark> to avoid disruptions.
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**Before you begin (recommended)**

Digits will send you to our secure third-party verification partner to complete KYB/KYC. The flow is much smoother if you have these ready first:

* **Business info:** legal business name, EIN, state of registration
* **Owner/signatory info:** SSN, physical business address (PO Box cannot be used)
* **Documents:** your tax/EIN documentation and any business formation/registration documents you have. See: /link
* **ID & device access:** government-issued ID + a camera for the selfie/facial scan

**Tip:** Plan for about **10–15 minutes** and try to complete the flow in one sitting.
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***

## <mark style="color:red;">**Part 1**</mark>

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### Start the Verification Process

1. From your **Home Dashboard** (operator) or your client’s dashboard (firm), go to **Bill Pay** or **Invoicing** using the left navigation menu.
2. If verification is required (first-time or re-verification), you’ll see a **yellow banner** at the top of the page.
3. Click **Verify My Business** to begin.

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

4. Next, you’ll see a **Business Verification** screen with a short checklist (what you’ll need, how long it takes, and what to expect).
5. Review the checklist, then click  **Begin Verification** when you're ready.

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### Choose Your Company Type

On the **Business Verification** screen, you’ll first select how the business is registered. This choice controls which fields you’ll see next.

![](broken-reference)

<details>

<summary>Which business type do I choose? </summary>

<table><thead><tr><th width="219.23046875">If your business is…</th><th width="180.0418701171875">Choose</th><th>Quick rule of thumb</th></tr></thead><tbody><tr><td>A freelancer/individual business <strong>not registered</strong> with a state</td><td><strong>Sole Proprietor or Single-Member LLC</strong></td><td>Usually uses your <strong>SSN</strong> (may not have an EIN)</td></tr><tr><td>A <strong>Single-Member or Pass-Through LLC</strong></td><td><strong>Sole Proprietor or Single-Member LLC</strong></td><td>Registered with a <strong>state</strong> (often has an <strong>EIN</strong>))</td></tr><tr><td>An <strong>LLC</strong> (excluding single-member or pass-through)</td><td><strong>Organization</strong></td><td>Registered with a <strong>state</strong> (often has an <strong>EIN</strong>)</td></tr><tr><td>A <strong>Corporation</strong> (C-Corp or S-Corp)</td><td><strong>Organization</strong></td><td>Registered with a <strong>state</strong> and has an <strong>EIN</strong></td></tr><tr><td>An <strong>LLP/LP</strong> or other registered entity</td><td><strong>Organization</strong></td><td>Registered with a <strong>state</strong></td></tr></tbody></table>

</details>
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### Enter Your Business Details

This information is collected in Digits before you move to our verification partner.

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The business details section must be completed by a company owner and signatory.
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#### :arrow\_right:  If you chose Sole Proprietorship

This section is labeled **Your personal information**. You’ll enter **your**:

* First and last name
* Social Security number (SSN)
* Date of birth
* Registered physical business address (PO Box cannot be used)

#### :arrow\_right:  If you chose Organization

This section is labeled **Owner’s personal information**. You’ll enter the **owner’s**:

* First and last name
* Social Security number (SSN)
* Date of birth
* Registered physical business address (PO Box cannot be used)

#### :arrow\_right:  Business Information (Same for Both)

For **either company type**, you’ll enter:

* Legal name of the business
* Industry code
* Annual revenue
* Company website (optional)
* Registered physical business address (PO Box cannot be used)

<details>

<summary>FAQ: Industry Code</summary>

#### What is the industry code?

The industry code is a required classification that helps our payments partner understand **what the business does**. It’s used for compliance and risk checks—it does **not** affect your accounting or reporting in Digits.

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#### How do I know which industry code to choose?

Most businesses won’t see an exact match. That’s expected.

* Start typing a keyword related to what the business does.
* Select the **closest reasonable option**.

You don’t need to know an official code—just pick the best fit.

***

#### What if none of the options feel quite right?

Choose the option that’s **closest**, even if it’s not perfect. For example:

* Software companies often select something like *Computer Software Stores* or *Digital Goods*
* Holding companies or passive LLCs can choose a general or professional category

***

#### Will choosing the “wrong” industry code delay verification?

In most cases, **no**.

Verification usually only flags industry codes if the selection falls into a **restricted or regulated category**. Choosing a close match is fine and won’t cause issues for typical businesses.

***

#### Can I change the industry code later?

If verification requests a change, the section will switch to **Add** and prompt you to update it. Otherwise, you usually won’t need to revisit it.

***

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**Tip:** Don’t overthink this field. Pick the closest match and move on—most verifications succeed without issue.
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</details>

When you’re done, click **Start Verification**.

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After you click **Start Verification**, you’ll move into our verification partner’s flow to finish the process (**Part 2**).
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***

## <mark style="color:red;">**Part 2**</mark>

After you click **Start Verification** at the end of Part 1, you’ll move into our verification partner’s portal to finish the process. This is where **identity checks**, **document review**, and **final approvals** happen.

The portal is organized into sections. Each section is reviewed independently and may move through different statuses.

You can safely return to Digits at any time.

***

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Once each section is complete, you’ll see a checkmark and "Verified" to confirm it was submitted correctly.

* **In review** — Information was submitted and is being checked.
* **Verified** — This section is complete.
* **Add / Needs attention** — More information or documents are required.

![](broken-reference)

**Important:** It’s normal for a section to show **Verified** and later switch back to **Add** if additional information is needed. If that happens, open the section and follow the on-screen request.
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### Business Details

The **Business details** section consists of five parts: **Basic details**, **Company structure**,  **Additional details**, **Tax Document**, and **Summary**.

#### 1. Basic details

| ![](broken-reference) | <p></p><ul><li><strong>Country/region of establishment</strong>: Where your business was legally formed (usually shown on your formation or registration documents).</li><li><strong>Business legal name</strong>: The name on your Articles of Incorporation, LLC Agreement, or state registration.</li><li><strong>Employer Identification Number (EIN)</strong>: Your federal tax ID (commonly found in your IRS confirmation letter, such as Form SS-4 or CP 575).</li><li><strong>State where your business is registered</strong>: The state listed on your formation documents or business registration certificate.</li><li><strong>State registration number (optional)</strong>: Often found on your state’s business registry website or on a certificate of good standing.</li></ul> |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |

#### 2. Company Structure

| ![](broken-reference) | Select your business type from the available options (for example: **private company**, **public company**, **incorporated partnership**, **non-profit/charitable organization**, **governmental organization**, or **incorporated association**). |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

#### 3. Additional business details

| ![](broken-reference) | <p></p><ul><li><strong>DBA name (if applicable)</strong>: The trade name your business uses publicly (often shown on a DBA registration or local business license).</li><li><strong>Registered physical business address</strong>: The official address used for government and other legal purposes. (PO Box cannot be used)</li><li><strong>Principal place of business</strong>: The main office or physical location where the business is managed.</li></ul> |
| --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |

#### 4. Tax document

| ![](broken-reference) | Upload an allowed tax document based on your business type. |
| --------------------- | ----------------------------------------------------------- |

#### 5. Summary

| ![](broken-reference) | Review the details and submit the **Business details** section. |
| --------------------- | --------------------------------------------------------------- |
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### Decision Makers

Next, add the people associated with the business.

You must include:

* **At least one controlling person**
* **All owners**
* **At least one signatory**

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

Each required person may be asked to complete identity verification, including uploading an ID, providing proof of residency, and completing a facial scan.

<details>

<summary>Basic Details</summary>

Fill out beneficial owner details:

* First/Last Name
* Job Title
* Email address
* Phone Number

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

</details>

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<summary>Uploading a government-issued ID</summary>

The guided experience will prompt the decision-maker to upload a **government-issued ID** to verify their identity.

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

1. Select the document type you want to upload, such as:

* **Driver’s license**
* **National identity card**
* **Passport**

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

2. Upload a photo (or scan) of the document.

*Example for driver's license:*&#x20;

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

3. Click **Continue.**
4. Next, you’ll be asked to enter the decision-maker’s personal details **exactly as they appear on the document**.

* Country/Region
* Address
* DOB
* SSN

<div align="left"><figure><img src="broken-reference" alt="" width="309"><figcaption></figcaption></figure></div>

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**Tip:** Use the full legal name (including middle name or suffix, if shown) to avoid verification errors.
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</details>

<details>

<summary>Uploading proof of residency</summary>

The guided experience will ask the decision-maker to upload a document that confirms their **current residential address**.

**Choose a document type**

Select the type of document you’re uploading (for example, a **bank statement**).

Commonly accepted documents include:

* Bank or credit card statement
* Utility bill
* Lease or mortgage statement
* Government-issued letter

**Requirements**

To be accepted, the document must:

* Be **addressed to the decision-maker**
* Show a **current residential address**
* Be **dated within the last 3 months**
* Be **fully visible** (not cut off)
* Be **clear and readable** (not blurry)
* **Not be expired or damaged**

**Upload the document**

* Upload a clear photo or PDF of the full document
* Supported file types: **JPG, JPEG, PNG, PDF**
* Max file size: **4 MB** (1 page)

You can optionally add a short description if helpful.

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

When you’re done, click **Continue**.

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<details>

<summary>Completing a facial scan/selfie</summary>

<div align="left"><figure><img src="broken-reference" alt=""><figcaption></figcaption></figure></div>

To verify the decision-maker’s identity, you’ll be asked to complete a **short facial scan**.

1. When prompted, click **Start recording**.
2. Position your face fully within the frame.
3. Slowly turn your head to both sides, following the on-screen instructions.
4. The recording will end automatically once the scan is complete.

This step helps confirm you’re a real person and matches your ID to your identity.

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**Tips for success**

* Make sure you’re in a **well-lit area**
* Remove hats, sunglasses, or face coverings
* Turn off background blur or camera filters
* Use your phone if your computer camera isn’t clear

If the scan doesn’t work the first time, you’ll be prompted to try again.
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</details>
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### Customer Support

Add a phone number and email that customers can use to contact the business.&#x20;

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### Funding Sources

Confirm your funding source details. In many cases, this section is **auto-verified**.

If your funding sources were already confirmed based on your previous inputs, you’ll see a **Verified** status and won’t need to do anything else.
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### Service agreement

What you'll do:

A listed **signatory** must review and sign the service agreement.

Once signed, this section will show **Signed** and move into review.

<div align="left"><figure><img src="broken-reference" alt="" width="325"><figcaption></figcaption></figure></div>

| ![](broken-reference) | <h4>What you’ll do</h4><ol><li>Review the <strong>Payment Processing Terms</strong> and <strong>Business Account Terms</strong>.</li><li>Use the section headers to expand and review specific topics, or download the agreement as a PDF if you prefer.</li><li><p>Select the correct <strong>signer</strong> from the dropdown.</p><ul><li>The signer must be a listed <strong>signatory</strong> for the business.</li></ul></li><li>Check the confirmation box to agree to the terms.</li><li>Click <strong>Sign</strong> to complete the step.</li></ol><p>This is a <strong>digital signature</strong>—no printing or uploading is required.</p> |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
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### Final check

Before you leave the portal, confirm all required sections show **Verified**.

* If a section shows **In review**, it’s still processing—you can come back later.
* If a section shows **Add / Needs attention**, open it and submit what’s requested. You’ll also receive an email if anything needs attention.

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### Frequently Asked Questions

<details>

<summary>What documents will I need?</summary>

See: [verification-documents](https://help.digits.com/business-bills-and-invoices/verification-documents "mention")

</details>

<details>

<summary>What happens to bills or invoices I entered before verification?</summary>

Nothing is lost. You can continue creating bills and invoices, but **payments won’t process** until verification is complete. Once approved, existing items will begin processing automatically.

</details>

<details>

<summary>How long does verification take?</summary>

It varies. Some checks are instant, while others take longer. You’ll receive an email if anything needs attention or when verification is approved.

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<summary>Why did a section change from “Verified” to “Add”?</summary>

This can happen if additional information is needed after review. Open the section and follow the on-screen request to provide what’s missing.

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<details>

<summary>I completed everything—why don’t I see a “Done” confirmation?</summary>

The portal doesn’t always show a final “done” screen. If required sections show **Verified** (and the service agreement shows **Signed**), you’re all set. You can return to Digits and watch for email updates.

</details>

<details>

<summary>I received an email saying “needs attention,” but I can’t find where to fix it</summary>

Use the link in the email to return to the portal. If you still can’t access the right step, contact support and share a screenshot of the email/request.

</details>

<details>

<summary>What is the industry code, and how do I choose it?</summary>

It’s a required classification for verification. Most businesses won’t see a perfect match—choose the closest option. This usually won’t delay verification unless the category is restricted.

</details>

<details>

<summary>Do I need to complete a verification for each business?</summary>

Yes. Each business must complete its own verification.

</details>

***

**Stuck?** Email us at [**help@digits.com**](mailto:) — we’re here to help.
